Holidays & Flights: +44 (0)203 451 2688 (Opening times: Monday - Friday 09.00 - 19.00, Saturday 09.00 - 18.00, Sunday 10.00 - 17.00) Cruises: New bookings: 0203 451 2682 In contacting TUI, they have tried to absolve themselves of any responsibility, refusing to provide refunds or compensation for their abhorrent lack of customer care. You can chase the company if you don’t get your refund on time. enter the captcha code for sending out an email to TUI. Disgraceful behaviour @TUIUK." I checked my holiday dates on the Tui website and saw the hotel was fully booked, which suggested my holiday had been resold. Here to help 8am-midnight, 7 days a week. * Pls. Three weeks later, there was no sign of the 50% refund. 5.9M likes. If you need extra information on travel updates and travel ban laws, visit here. If you can’t find what you’re looking for, please feel free to contact us. If customers do need to request a refund before receiving their refund credit email, they can contact us via 0203 451 2868 between 9am and 7pm from Monday to Friday… If you've already accepted refund credit notes, Tui will email you to let you know that you can swap it for a cash refund, which will be paid within 14 days. Like us for travel inspiration, offers and deals, and competitions. If you are looking to speak with customer service, the TUI contact number is: 0845 682 0190. If customers do not wish to rebook or claim a voucher, you can contact British Airways on 0800 727 800 to discuss your refund options. Like us for travel inspiration, offers and deals, and competitions. Once you have received your refund credit, contact their dedicated TUI team on 0203 451 2868 to discuss a cash refund. Will never use them again, and recommend others to stay away unless they want to experience both daylight robbery in flight prices and actual theft in their checked in luggage. A fourth put. The UK contact centre opening hours … One of the biggest excuses with TUI at the moment concerning refunds is ‘your refund has been actioned but 99% of TUI staff are on leave due to the coronavirus so we don’t know when the refund will be issued’ is this just a way for TUI to keep hold of the money for longer, and if so what should TUI customers do to get their money back? If you think your trip is … This email will contain a refund code, … If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. TUI. Staff Complaints If you've already requested a refund from Tui, then there's no need to do anything else as it should be paid automatically. Thankfully Tui has now introduced an online form enabling customers to claim a refund. Meanwhile, customers of other providers like Tui and Lastminute.com reported that it was almost impossible to contact them. Categories: Travel TUI are ATOL protected they should abide by the rules for all tour operators and refund the money they are holding and no they wont go bust they will up the price of holidays when all this is over and if they keep my money they will no doubt charge me more than I paid for this holiday. The tour operator said in a statement: “In this rapidly changing environment the safety and welfare of our guests and employees worldwide remains of paramount importance and thus TUI … Legally, anyone with cancelled flights is entitled to apply. 5.9M likes. But within 24 hours of this story originally posting, she said the company called to promise her entire group a full refund. (USA) +1-802-210-3331 (AU) +61-383761165 Refunds at British Airways are only being processed by customer services which, of course, is impossible to contact. TUI tells us holidaymakers will have the option of a cash refund or the choice of an alternative holiday of the same cash amount to another destination. Your refund should be paid: within 14 days for a cancelled package holiday – check if your holiday’s a package holiday Someone else put: "We were due to travel on 4th, still no contact from #TUI… "Refund those who have been waiting weeks for their money. Martin said: "TUI's policy is you're being offered a voucher for your holiday but you can get a refund and legally you are entitled to a refund but you need to call them up to get a refund. The refund came with no explanation, but TPG had mentioned Ballard’s case specifically when inquiring about Grand Circle’s policy. It’s worth telling the company when you contact them if you need the money urgently, for example if you’ve lost your job because of coronavirus. TUI will deal with each complaint about the services they offer individually as they take any complaints very seriously. To access the free TUI live chat service click on the image below Some other useful links for Tui are as follows. View TUI cancellation policy and cancel your holiday, Get refund +44-203-514-5823 name and date change fee 24 hours info also. However, not all travel firms are ignoring their obligations to customers. The travel firm will follow up cancellations with an apology email, four weeks after the failed departure date. We cross the ‘T’s, dot the ‘I’s and put ‘U’ in the middle. If Tui does issue you with a refund credit note, our advice is to contact them to say you don’t accept it and want a cash refund, but also fill in the cash refund form as soon as possible. Here to help 8am-midnight, 7 days a week. easyJet, initially only offered refunds through customer services but … In contacting TUI, they have tried to absolve themselves of any responsibility, refusing to provide refunds or compensation for their abhorrent lack of customer care. For a cash refund or to speak to someone about your options, you can ring TUI on 0203 451 2868. We cross the ‘T’s, dot the ‘I’s and put ‘U’ in the middle. Tui has now promised to contact all customers with unspent refund credit notes proactively, and let them know this can be converted to a refund. You can also contact their customer service team in case you have any issues with your refunds or compensations for your past flights. One customer, Michelle, had great success through this method… Will never use them again, and recommend others to stay away unless they want to experience both daylight robbery in flight prices and actual theft in their checked in luggage. If you want a refund then contact TUI, but be prepared to wait quite a while for it. Tui makes it harder for holidaymakers to claim refunds Britain’s biggest travel firm insists that customers accept a refund credit note and then phone to get their money back Comments You could also make a Section 75 claim with your credit card provider or obviously you can use the credit to book another holiday. Received refund within 2 days, very efficient process.Tui will not send you to a destination that isn’t on the corridor list. TUI UK&I. Contact for Customers If you have a query, take a look at our Ask a Question section. TUI. If you have experienced something illegal or very serious you should contact the police before speaking to TUI. The airline has also provided the option … Johnson did not receive a refund at that time. You can't make an Atol claim for a cancelled flight. Calls cost 7p / min plus your companies access charge. They may wait until the last Thursday before your holiday to check the updated government travel corridor list in hope that they can resume holidays there. TUI said: “We are proactively contacting all customers whose holidays are affected to discuss their options, including an amendment or full refund.” All Marella cruises have also been cancelled. 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