A point solution would be to hire more specialized workers to pull these reports and serve the insights to the sales team. Most importantly, it enabled the organization to connect several systems into one platform to solve customer requirements across the enterprise and at scale. CASE STUDY: DIGITAL TRANSFORMATION. Previously, they had a process that required them to get the engineers to pull data from their MySQL tables and provide it to sales representatives, to assist them in providing a personalized and informed customer journey. Employees would usually have to call multiple times to check on their application status, causing officers to devote considerable time to managing and verifying their requests. After its digital transformation, NuevaTel dramatically reduced the duration of its procurement process while gaining data-based visibility into potential bottlenecks. 10 July 2020. Download our whitepaper, Accelerate Digital Transformation with Low-Code iBPMS. Business Strategist / Industrial Networks / Process Innovation Case Study: Digital transformation in the post-COVID-19 world The argument for a digital transformation has never been stronger or more relevant. Infomatics plays a vital role in critical projects for organizations. Share. The trademarks WORKATO®, WORKBOT® and WORK JAM® are registered in U.S. Patent & Trademark Office to Workato, Inc. report on Maximizing Return on Digital Investments. Lenovo serves customers in over 160 countries, and their customer fulfillment departments struggled to stay ahead of customer interactions occurring in unstructured email environments. Another, an august retail institution, Walmart, using their digital transformation framework to build on and create new value for, and from, the existing value of their vast retail footprint, customer base, and concrete assets. Helping automotive leader scale their digital transformation journey. The 2020 Marketing Futures report on Digital Transformation features expert perspectives, illustrative case studies, and tips on influencing enterprise-wide adoption of digital capabilities. But this solution doesn’t scale. October 27, 2020. Like many colleges (and perhaps one of the most common digital transformation examples for colleges) TCC relied heavily on manual, paper-based processes before going digital. To help illuminate what digital transformation actually looks like, here are five digital transformation examples across industry enterprises: Tulsa Community College (TCC) is the largest two-year school in the city. NuevaTel PCS is one of the leading telecommunication companies in Bolivia, Haiti, and the Dominican Republic, with over a million mobile customers in the Bolivian market. But in spite of Lenovo’s success, the organization faced some serious challenges prior to its digital transformation: In addition, Lenovo realized that cloud-based communication would bolster inter-department collaboration by reducing the need for unnecessary emails across the board. As your company grows, you will inevitably hit a productivity plateau. Case Study: Digital Transformation Journey (University of Central Florida) Published: 09 April 2020 ID: G00721951 Analyst(s): Jan-Martin Lowendahl Summary UCF took on a mission to break the “iron triangle” of access, cost and quality by going on a journey from analog to digital transformation. Oracle E-Business Suite R12. As its customer base grew, P2 struggled to justify its use of outdated and expensive-to-maintain platforms that required staff to pull information from various sources. And as. SAP. DBS transformation (B): Going digital and creating a 22,000 person start-up. Once you’ve solidified business processes, built a team, and are generating revenue on sales, you may arrive at a growth plateau; people can only work so quickly, and certain processes create bottlenecks that the rest of the organization waits on in order to move forward. © 2020 ProcessMaker. To help illuminate what digital transformation actually looks like, here are five digital transformation examples across industry enterprises: Like many colleges (and perhaps one of the most common digital transformation examples for colleges) TCC relied heavily on manual, paper-based processes before going digital. 13 minute read. Is your organization ready to go digital? They’re also using technology to modernize traditional processes such as warehousing and logistics. Digital transformation: GiG managed. I need your help to get as many case studies as possible into this book. Orchestrating a successful digital transformation requires end-to-end visibility into the process universe, low-cost rapid experimentation, and constant monitoring capabilities. Employees of both central and regional offices had to contact procurement officers at headquarters to file purchase requests. Others are just developing technological infrastructure to support processes. Then P2 adopted ProcessMaker. Diego Lomanto is vice president of product marketing at UiPath. Every business is trying to maximize return on equity, though, depending on the stage of the company, the meaning of equity can differ. This vignette highlights the importance of reskilling in order to see optimum return on digital investments. Enterprise automation can shift the focus at your organization from accelerating existing processes to orchestrating automated processes, as part of your digital transformation framework. With ProcessMaker’s workflow automation suite. They started an Airbnb “university”. It was taking their engineer’s time away from core goals like product innovation. Martin Collins Gaming Innovation Group’s director or business development. Even as a digital-native company, they needed more internal data analytics training to get data usage to the levels they wanted to see. For some, it’s something that only IT organizations should worry about. At this stage, some companies are already “digital”. To learn more, request a demo from our team. The average number of applications used in each organization is 900, making it very difficult for companies to provide a connected experience. The World Economic Forum’s Digital Enterprise report for 2018 reports that “in the programme’s first year, about 23% of all employees, or 700 people, participated in at least one class. For Lenovo, eliminating inefficiencies from its business processes also lead to significant improvements in customer satisfaction. In close collaboration with a These in-context insights allow their sales and success teams to have up-to-date insights on the customer they are talking to in-real time. ... scaled down to three days per week since early June 2020. Digital Transformation at Walmart: A case study. Thanks to everyone who joined our community of digital professionals for a transformation experience across government at Digital Summit 2020. ... We conducted these two steps on behalf of a Basketball Club in 2020. But having a global workforce posed several challenges for its HR department. By phase three, the organization was able to merge one process involving two departments, reducing its duration from six days to two. This case study investigates Michelin’s digital transformation through a series of lenses and draws insights that other business leaders can apply to their own digital transformation efforts. Lenovo designs and manufactures a host of personal technology products. Digital Transformation in Manufacturing: Case Studies and Examples March 11, 2020 October 15, 2020 B2B eCommerce Tips & Trends Oro Team IDC estimates that digital transformation spending will approach $7.4 trillion in 2023, and the majority of … The buzzword phrase “digital transformation” doesn’t seem to be slowing down anytime soon since a global pandemic began. The Problem Organizations need to solve for increasing pressure on IT to open up bandwidth for delivering connected, personalized experiences for their consumers-from customers to partners to employees to developers. Digital transformation examples are often misunderstood, but it’s one of the most sustainable ways for organizations across industries to meet the evolving needs of their most precious resource: customers. Grab- a ride-sharing and food delivery company using an ecosystem mindset automation to streamline processes across their SaaS apps. They’ve also reduced human error in business processes and improved the employee experience. We can examine a few case-studies- Airbnb, a digital-native company rethinking a traditional service (the bed-and-breakfast), for the cloud era, that needs their vision for data-driven decision-making across the enterprise to match their reality. As Pam Danzinger writes for Forbes, “leveraging its physical assets and personal relationships with customers is Walmart’s ultimate competitive asset.”. Grab, like many modern enterprises, runs on a SaaS ecosystem, ranging from a collaborative chat tool (Slack), to their cloud directory (Jumpcloud), and many more cloud-based and on-premise applications and systems. Case studies by Graph, a digital transformation and technology partner. Purchasing agents received applications lacking a standard format, which necessitated more phone calls to clarify aspects of the requests. 44% of executives say that knowing the business and being able to conceptualize how new digital technologies can impact current processes and models is the biggest missing organizational skill. Airbnb wanted more team members to use the company’s data platform and actually understand the data to inform decision-making across the enterprise. I have a head start already and am well into a couple of hundred case studies. , resolving these issues happened in stages. Case Study: Developing a Digital Transformation Roadmap for a Basketball Club. Some might say this stage is where you and team develop sweat equity in the business- the efforts that have been sunk into the product and processes, but which you’re still waiting to see the returns on. Meanwhile, consumers expect consistent journeys across multiple channel… For its staff, this meant scrambling to review and approve applications and various request forms that frequently required sign-off from faculty on neighboring campuses. You can’t really accelerate the organization further, and you can only foresee a certain degree of returns on your efforts. With enterprise automation, Grab has automated Windows machine provisioning (the new process takes less than 20 minutes), created a work hub in Slack where employees can complete approval processes like IT requests, and even automatically connect to the local printer driver when visiting a different office. By Michael Gips, CPP. Case study #2. Leaders in most industries tend to be “larger companies by revenue.”, “from 2016 to 2020, total new technology spend is expected to increase by 13% compound annual growth rate to $2.4 trillion per year, led by the internet of things (IoT) (42% of total spend in 2020).”. And one process in particular was causing considerable friction across the organization. Oracle. Case Studies June 21, 2020 2020-07-10 7:56. Overuse has obscured the meaning of terms like “disruption” and “digital transformation,” making it hard to clarify the threat that disruption actually poses, and identify the strategies of companies that make through to the other side and thrive in the new reality. Case Studies. We're already planning for 2021 – register for updates to hear about sponsorship, exhibition and speaking opportunities, and to keep up-to-date with Digital Summit news. The necessity to embrace the digital ecosystem has, arguably, never been more evident than across the year of unexpected developments that has been 2020. For its students, this meant schlepping paperwork from one location to another to hunt down signatures. Workato is an enterprise automation platform that can integrate and automate SaaS and on-prem applications, databases, and systems. More often, the staff at TCC contended with time-consuming and tedious workflows rife with back-and-forth. Author- Abhijeet Pratap | Posted- October 31, 2020 October 31, 2020 | Updated: October 31, 2020 | Walmart (NYSE: WMT), the largest physical retailer based in the United States, has achieved enormous growth … Oracle E-Business Suite ERP and Database Upgrade. They needed a workflow solution that would complement their existing systems while empowering them to efficiently meet the needs of all customers. The next step of the strategy phase was to develop a business case for digital transformation that looked at the costs and revenue streams. Digital Transformation Report, 2020 Edition. Let’s cut through the marketing speak. Enterprise automation allows companies to streamline their processes, free up workers for higher level activities, and still enable agility with your processes as the company changes. Before its digital transformation, NuevaTel’s procurement process was: To solve these issues, NuevaTel needed a workflow automation tool that was 100% web-based—and they chose ProcessMaker. With the use of ProcessMaker, Renaissance replaced paper-based forms with dynamic, automated workflows to collect required signatures. , Renaissance reduced the time necessary for each request, boosting employee motivation and productivity in the process. January 31, 2020. Design, run, report, and improve your business processes. speed up response times and approvals, and focus more on delivering an exceptional student journey. Another business that undertook a digital transformation is a leading automotive technology company with over 70 years of experience in the development and optimization of powertrain systems for passenger cars, commercial vehicles, construction, locomotive, aviation, marine, etc. Cookies help us better understand how our website is used and tailor advertising accordingly. Grab relies on a strong foundation of enterprise application integration and automation to power business processes at scale throughout their technology ecosystem. Stay-at-home measures shuttered storefronts and office buildings while cutting the... Stay in the loop with news and insights from ProcessMaker. And finally, Fundbox- accelerating their revenue-generating operations by automating data flow to sales teams in and out of their Salesforce and their data warehouse. services and a SkyCity case study. COVID-19 Case Study: Travel, Digital Transformation, and Staffing Challenges Top the List for Food Service Company. Walmart is making the right moves by deploying new technologies in combination rather than in isolation (they’ve introduced online grocery pickup, in addition to warehouse automation and acquiring ecommerce platforms). 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